Terms of Service and Refund Policy
At WCJE, we are committed to providing you with top-quality Judaica products. We take great care to ensure that our products are accurately described and packaged to withstand the rigors of the shipping process. However, we understand that unforeseen circumstances can lead to damage during transit.
- Guarantee of Product Description:
We stand by the accuracy of our product descriptions. We strive to provide you with Judaica products that meet or exceed your expectations. If you receive a product that does not match its description, please contact us immediately. - Shipping and Handling Disclaimer:
While we take every precaution to safeguard our Judaica products as they leave our warehouse, we acknowledge that shipping and handling may subject them to potential damage. Therefore, we cannot guarantee the condition of your order upon arrival. - Replacement for Damaged Orders:
In the event that your order arrives damaged due to shipping and handling, we will make every effort to address the issue promptly. To qualify for a replacement, you must notify us within 24 hours of receiving your order of any damage or issues. Please contact our customer service team, providing clear photos of the damaged items and a brief description of the issue. - Approval for Returns for Other Reasons:
If you wish to return your Judaica products for any other reason not related to shipping damage, you must request approval from our staff. We evaluate such requests on a case-by-case basis and reserve the right to deny returns that do not meet our criteria for approval. - We operate in compliance with the laws of the State of Israel, specifically the Israeli Consumer Protection Law. Any transaction can be canceled in accordance with the Consumer Protection Regulations of 2010 and the Consumer Protection Law of 1981.
Please note that the following conditions apply to all returns:
The product must be in its original packaging.
The product must be unused and in its original condition.
You are responsible for return shipping costs.
Contact Us:
If you have any questions or concerns regarding our refund policy, damaged orders, or return requests, please reach out to our customer service team at usoffice@jewisheducation.net. We are here to assist you and ensure your satisfaction with our products.
By making a purchase from WCJE, you agree to abide by this refund policy.
This refund policy is effective as of year 2024-2025 and is subject to change at our discretion. Please review this policy periodically for updates.